oUR Client Rights

The purpose of our policy and procedure is to confirm Auscare Victoria’s commitment to clients’ rights and set out how these rights will be communicated and supported by Auscare Victoria and staff.

Purpose and scope

The purpose of our policy and procedure is to confirm Auscare Victoria’s commitment to clients’ rights and set out how these rights will be communicated and supported by Auscare Victoria and staff.

Legislation, regulations and standards relevant to our policy and procedure include:

– United Nations Convention on the Rights of Persons with Disabilities
– United Nations Universal Declaration of Human Rights
– Disability Act 2005 (Vic)
– Charter of Human Rights and Responsibilities Act 2006 (Vic)
– Health and Human Services Standards (Vic) – Empowerment
– 4.9 Victorian Charter of Human Rights and Responsibilities (Departmental Policies, Procedure and Initiatives, Service Agreement Information Kit for Funded Organisations, Victorian Department of Health and Human Services)

This policy applies to all Auscare Victoria’s Management Team, staff, volunteers and contractors as well as existing and potential Auscare Victoria NDIS clients, their family members, carers and other supporters (clients).

clients

Our clients can expect to remain informed about their rights, responsibilities, expectations from us and information regarding service options. They are to be treated to the highest command, and be involved in all decisions made regarding case, programs and support. Clients will have all lifestyle, cultural, linguistic and religious backgrounds and preferences catered to and privacy protected at all times. The support our clients can expect ranges from independent actions to all services conducting on their behalf. With Auscare, clients can expect that they are considered through all ongoing needs and goals.
Extensions of these expectations can be found within our client charter which you may obtain from our office.

our expectations

We ask that all information regarding your case is provided with transparency, that you act with respect at all times and remain honest about keeping appointments or commitments. We ask that our clients please provide us with feedback to further develop our services and pay for these services promptly.
Our client surveys are conducted annually to ensure that all of our values and policy are being upheld to the highest degree and client satisfaction is always met and maintained.

Privacy and Confidentiality Policy and Procedure

Auscare Victoria’s privacy and confidentiality policy and procedure sets out how the service collects, uses, protect and releases personal information in compliance with privacy legislation. It also sets out how to report client-related privacy breaches and preparatory actions to support Auscare Victoria’s compliance with the Victorian Protective Data Security Standards by July 2018.

Additional information

Our foundation is strongly built within all of our policies, acts, and frameworks to ensure that our clients are treated to the highest standard and receive the best quality available from a disability support network.

Acknowledgement of Country:
Auscare Victoria acknowledges Australian Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land. We acknowledge the traditional custodians of the lands across Victoria where our services are located. We also pay respects to ancestors and elders past, present and future. Auscare Victoria honours all customs and traditional in which Australian Aboriginal and Torres Strait Islander peoples embody.

Note: All policy and procedural information that has been stated above is a brief description of our more extensive documentation. If you would like more information regarding any of these areas, please contact our office and we will accommodate your requests.

Want to know more?

Take your first step with us now, get in touch for more information